Effective Communication Skills
Communication underpins everything we do, so it’s hugely beneficial to know how to communicate effectively with everyone. However that’s often easier said than done. In this one day course you will learn and practice tools and techniques you need to communicate professionally and confidently as well as being able to communicate assertively and use language to influence and negotiate.
The course will cover:
- Identify communication styles
- Keys to rapport building, maintaining and breaking.
- Increasing communication flexibility
- Real listening
- Pitfalls – assumptions and misunderstandings in communication
- Questions that give good answers
- How to communicate effectively:
- Face to face – 121, meetings
- On the phone – in groups, for sales
- In writing
- Managing emotional states
- Personal action planning