Assertiveness Skills Training

Assertiveness Skills Training


This one day course will teach staff how to behave assertively and communicate confidently and effectively in the work place. Highly interactive, it will build confidence in a variety of situations involving others.

Participants will:

  • Learn and practice using assertive styles for any situation.
  • Develop assertiveness skills that will boost confidence
  • Recognise how body language and behaviour can be perceived by others.

The course will cover:

  • Assertiveness – what does it mean, why is it important?
  • The difference between assertive, aggressive and passive behaviour
  • Overcoming the barriers to assertive behaviour
  • Presenting clear and congruent messages to get your point across
  • Wrapping up conversations
  • Assertiveness techniques
  • Handling difficult people and situations – managing conflict
  • Learning to say no
  • Making requests assertively
  • Getting heard in meetings
  • Giving effective feedback
  • Managing emotions – your own and others.
  • Personal action planning


Participants will have plenty of opportunity to practice their skills and ask questions.

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